Privacy Policy

1. Introduction

Nearo Digital Private Limited is an e-commerce platform in India that connects customers with local sellers. This privacy policy explains how we handle personal data to provide the best experience to our customers and sellers while ensuring data privacy and security.

2. Information We Collect

a. Customer Data: We collect personal information from customers, including but not limited to name, contact details, shipping address, payment details, email address, and analytical data. This information is necessary to process orders, provide customer support, improve our services, personalize the user experience, and comply with legal obligations.

b. Seller Data: We collect personal information from sellers, including but not limited to name, PAN number, Aadhaar number, bank details, shop name, location, email address, and other business-related information. This data is required for onboarding, enabling transactions, facilitating communication, complying with legal obligations, and improving our services.

3. Use of Information

a. We use the collected data for the following purposes:

1. To facilitate order placement, processing, and delivery.
2. To provide customer support and address inquiries and complaints.
3. To personalize the user experience and improve our services.
4. To conduct data analytics, market research, and customer behaviour analysis.
5. To send promotional offers, advertisements, and newsletters (subject to user consent).
6. To comply with legal obligations, enforce our policies, and protect the rights, property, or safety of Nearo, our users, or others.

b. We may share aggregated and anonymized data, including analytical and derivative data, with our on-board and ultra partners, advertisers, or other third parties for data analytics, research, and service enhancement. However, such data will not personally identify individuals.

4. Legal Basis

We collect and process personal information based on the legal methods prescribed by the Indian government under the E-commerce Business Rules and Regulatory Act, the Information Technology Act, 2000, and other applicable laws and regulations. The legal bases for processing include the necessity to perform a contract, compliance with legal obligations, and user consent (where applicable).

5. Data Sharing

a. Nearo may share customer and seller data with our trusted partners, service providers, affiliates, and subsidiaries to provide and enhance our services. However, we do not sell or rent personal information to third parties for their marketing purposes.

b. We work with trusted payment service providers, such as Cashfree, to facilitate secure online transactions. These payment gateways may access user information solely based on the credentials provided to Nearo.

6. Data Security

We employ industry-standard security measures to protect the personal information we collect. This includes physical, technical, and administrative safeguards to prevent unauthorized access, disclosure, alteration, or destruction of data. However, please note that no data transmission or storage method can be guaranteed to be 100% secure.

7. User Rights

Users have certain rights regarding their personal information under applicable laws, including the right to access, rectify, erase, restrict, or object to the processing of their data. Users can exercise these rights by logging into their Nearo accounts or by contacting our Data Protection Officer (DPO) using the contact information provided below. We will respond to such requests within the time frame prescribed by law.

8. Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period may vary depending on the type of information and the applicable laws and regulations.

9. Cookies and Similar Technologies

We may use cookies, web beacons, and other similar technologies to collect and store certain information about users' interactions with our website and services. This information helps us analyze trends, administer the website, track users' movements, and gather demographic information. Users can manage their cookie preferences through their browser settings.

10. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by Nearo. We are not responsible for the privacy practices or content of such third-party sites. We encourage users to review the privacy policies of those third parties when accessing their websites or services.

11. Children's Privacy

Nearo does not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected personal information from a child without appropriate consent, we will take steps to delete such information as soon as possible. If you believe that we may have collected information from a child, please contact us using the information provided below.

12. Changes to the Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or industry standards. The most recent version will be posted on our website, and the effective date will be indicated at the beginning of the policy. We encourage users to periodically review this Privacy Policy to stay informed about how we collect, use, protect, and share their personal information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact our Data Protection Officer (DPO) using the following contact information: